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FAQ
¤ What is needed to register a domain and to order web hosting?
¤ On whose name will the domain be registered if I order a domain name?
¤ I made a decision to close my hosting account. How can i do it?
¤ Do you register domains with extentions other than .com, .net, .org?
¤ Where is your office located? Can I pay for your services in cash in your office?
¤ What is the physical location of your servers?
¤ How much does it cost to transfer an existing domain?
¤ I am switching to your server. What are the DNS parameters I need to know?
¤ Do you accept international orders?
¤ Can I upgrade or downgrade my account?
¤ Will I have unlimited access to update my pages?
¤ Can I use my account for commercial purposes?
¤ What can't I do with my Web space?
¤ Are my log files counted towards my allotted space?
¤ Do I have to post Host-Web-Site.com's banner on my page?
¤ What is a virtual domain?
¤ What is needed to establish the virtual domain on our server?
¤ How much time does it take to install a virtual domain?
¤ Do you provide access to the internet?
¤ Is your server accessiblå 24 hours a day and 7 days a week? If not, why?
¤ What webserver is established in your service? (Apache, Netscape, other...?)
¤ What operational systems do you use?
¤ How about autoresponders? How many of them are included in the standard set?
¤ What software can be used to process electronic mail traffic (Outlook, Bat, Netscape mail, Pine, etc.)?
¤ Can I link to my site without adding the prefix 'www' in front of the domain (example - http://domain.com)?
¤ Do you use a database? Cold Fusion? mySQL? Others?
¤ Is a remote connection to MySQL (by a client from a remote computer) possible?
¤ Do you give access to FTP?
¤ Is the secure shell included in a basic-set?
¤ Can I start two local programs to update my web pages daily?
¤ Is your server able to work with old or textual browsers such as Lynx, or will a user of such browsers not find an index.html when addressing to the domain www.ourdomain.com?
¤ Do you support VRML 1.0 and 2.0 Mime types wrl and mus?
¤ Is every site providing log files? We already run an own software to analysis visitors. We require access to log files, too.
¤ Are you providing personal CGI-BIN directories?
¤ What is CGI?
¤ In what language should CGI-scripts be written (shell, Perl, PHP)?
¤ How can I operate POP3 accounts (adding / deleting / updating)? How can I forward mails?
¤ Does the confidential payment-handling require a server?
¤ Can I establish forms with confidential data-transfers?
¤ Can I protect directories by passwords?
¤ It is possible to advertise the site by the use of spam?
¤ What is the difference between Reseller Accounts & Affiliates?
¤ Can you develop a website for me to meet my specific needs?
¤ I want to work for your company. Is it possible?
What is needed to register a domain and to order web hosting?
1. Choose a type of account
2. Choose a domain name
3. Check up if your domain name is available
4. Fill out the orderform
5. Pay your order
Within 24 hours after we receive your money, your account will be opened and you will receive your IP-address, name of the user, password and some short instructions by e-mail
On whose name will the domain be registered if I order a domain name?
The domain will be registered on your name.
I made a decision to close my hosting account. How can i do it?
Notification to cancel Your account needs to be made by the 25th of the preceeding month. Please process your
cancellation request through our special form. Please be sure to remove any data You want
to retain, since once we cancel the account the data is lost.
Do you register domains in zones other than .com, .net, .org?
Yes, we register .info, .biz, .name, .us, .co.uk, de, .be, .ru domains. More details you can find here
Where is your office located? Can I pay for your services in cash in your office?
Yes, you can. Our headquarters are located at 3 Heckenweg, Wettingen, Switzerland, Optimizer GmbH.
What is the physical location of your servers?
USA and Germany
How much does it cost to transfer an existing domain?
We do not charge anything for the transfer of an existing domain.
I am switching to your server. What are the DNS parameters I need to know?
In order to move an existing domain to our server, you need to change your DNS parameters to the ones specified below:
DNS1: NS.DOMNS.COM IP: 209.51.139.66
DNS2: NS2.DOMNS.COM IP: 207.44.160.31
Do you accept international orders?
Yes. If desired, we can host non-US domain name extensions
(though you have to do the registration or transfer yourself).
Can I upgrade or downgrade my account?
You can upgrade or downgrade your account at any time, without
penalty.
Will I have unlimited access to update my pages?
You have unlimited access via FTP 24-hours per day. You can
upload files to your web site at any time.
Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes.
What can't I do with my Web space?
Attempts to bring down our servers are forbidden. No warez,
hacking, illegal activity, or hate group sites are allowed.
Such sites are warned, then removed. In addition, you aren't
allowed to use your e-mail to send Spam.
Are my log files counted towards my allotted
space?
Your log files are not counted towards your used space.
Do I have to post Host-Web-Site.com's banner on my page?
You don't have to post our banner, nor any other material
on your site. The content of your site is your choice.
What is a virtual domain?
A virtual domain allows you to have your own domain name (http://www.yourname.com) without installing the physical equipment and software. You use space
on our physical server for hosting your domain (www.yourname.com) and post server.
What is needed to establish the virtual domain on our server?
Simply fill out the order form on-line. We will help you transfer an existing domain or register a new domain to host on our servers.
How much time does it take to install a virtual domain?
Space will be provided within 24 hours after receiving your complete orderform and money. After installation, we will send you an e-mail with your username, password and IP-address.
Do you provide access to the internet?
Not, you need a local provider of your choice to have access to the internet, to maintain your site and to read mails.
Is your server accessiblå 24 hours a day and 7 days a week? If not, why?
Yes. Your site is daily open, day and night, and will be supervised by a special system of monitoring.
What webserver is established in your service? (Apache, Netscape, other...?)
Apache is established on our servers.
What operational systems do you use?
We use Linux.
How about autoresponders?
The autoresponder is sending automated answers on incoming e-mails back to the sender.
What software can be used to process electronic mail traffic (Outlook, Bat, Netscape mail, Pine, etc.)?
You can use any POP of your choice to send and read your emails. IMAP is not compatible.
Can I link to my site without adding the prefix 'www' in front of the domain (example - http://domain.com)?
Yes, you can.
Do you use a database? Cold Fusion? mySQL? Others?
We are using MySQL.
Is a remote connection to MySQL (by a client from a remote computer) possible?
No.
Do you give access to FTP?
Yes.
Is the secure shell included in a basic-set?
Yes, it is included.
Can I start two local programs to update my web pages daily?
Yes!
Is your server able to work with old or textual browsers such as Lynx, or will a user of such browsers not find an index.html when addressing to the domain www.ourdomain.com?
Yes, you can also work with browsers such as Lynx.
Do you support VRML 1.0 and 2.0 Mime types
wrl and mus?
Yes, we do support them. You can establish your own Mime types using an option in the control panel.
Is every site providing log files? We already run an own software to analysis visitors.
We require access to log files, too.
Yes. You will have access to log files.
Are you providing personal CGI-BIN directories?
Yes!
What is CGI?
CGI writes the forms, guest books and much more which is used to create things like counters etc.. We give you CGI in a typical set of options. You can write own or establish ready CGI-scripts.
In what language should CGI-scripts be written (shell, Perl, PHP)?
Our servers are supporting scripts written on shell, Perl and PHP.
How can I operate POP3 accounts (adding / deleting / updating)? How can I forward mails?
To add, remove(distance) and forward POP3-boxes you have to use the option "Mail Manager" in the control panel.
Does the confidential payment-handling require a server?
Not. This is a standard option.
Can I establish forms with confidential data-transfers?
Yes. This is a standard option.
Can I protect directories by passwords?
Yes, with the help of the option "Protect Directories" in your control panel.
It is possible to advertise the site by the use of spam?
Using spam breaks the rules of web hosting on our servers. The site of any client who has dispatched non requested e-mails will be switched off within 24 hours. Unused prepayments will be lost in this case.
What is the difference between Reseller Accounts & Affiliates?
To become a reseller, you must maintain an active hosting account (Plan 400 or higher). However, you are not required to be a hosting client to become an affiliate.
Can you develop a website for me to meet my specific needs?
Yes, we can. Our employees are professional programmers, they can help you both with existing scripts, as well as develop a turn-key web project from scratch, be it an online store, an auction, a search engine or a billing system, etc.
I want to work for your company. Is it possible?
Yes. Please, contact us for more details.
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